Necklace Forever Lock

Shipping / Return

DELIVERY

Delivery will be made by FeDex or UPS. Our contract with you ends once the courier service collects the products from us. We are not responsible for any loss or damage to the products once they have left our warehouses.

International orders are an important part of how we serve our customers around the world.  As such, we change a FLAT FEE for delivery which includes duties/customs charges.

All Charriol orders ship via FedEx or UPS from our headquarters/watch manufacture in Switzerland.  Our average delivery time is less than 7 days from the day your order is confirmed, although personalized bangles generally deliver in 6 weeks.

Our flat delivery fee schedule is as follows:

• USA, Canada, Mexico, EU, Switzerland and UK = 25CHF
• Middle East and Asia (ex-Philippines) = 35CHF 
• Philippines = 45CHF 

Above 464 CHF cart including taxes (around 500 U$D), shipping is free.

To place an order for an international shipment, browse our web site and add items to your cart as usual. When you have finished adding items to your cart, go to the Shopping Cart page and select the country associated with your billing address, and follow the instructions.

All inquiries regarding your international order should be directed to info@charriol.com

RETURN POLICY

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept return for a refund (to your original payment method) or a store credit.  The cost of return shipment to us will be deducted from the refund or credit amount.  Refund or credit will only be given for returned merchandise that is in-stock, unused, undamaged, and received within 14 days of the purchase date. The merchandise must be accompanied with the original internal packaging.  The determination of the product condition and acceptability for return is at our sole discretion.

Special order items, custom and personalized pieces, sale items, and items purchased with a promo code are FINAL SALE and may not be returned for any reason.  To confirm if an item is final sale or can be returned for refund or store credit please email info@charriol.com  

All returns of merchandise purchased on this website require prior authorization. Please email info@charriol.com to obtain a pre-paid Return Shipping label via email. Once you have received, printed and affixed the Return Shipping label, you may send your order with internal packaging to:

Charriol LTD - FM Swiss Logistics - Via Penate 16 CH-6850 Mendrisio

Charriol cannot be responsible for return merchandise prior to our receipt. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for refund or the exchange of store credit applicable to the amount of original purchase.

Please note that merchandise purchased from www.charriol.com may NOT be returned to any physical CHARRIOL boutique or retailer, nor can any merchandise purchased in a CHARRIOL Boutique or from a Charriol retailer be returned to our office in Switzerland.

STORE CREDIT

Store credit will be applied to the account of the individual who placed the original order. This store credit may only be used by, or with the prior authorization of, said individual. Once returned merchandise is received, your store credit will be immediately applied to your account. You will then receive an email confirming the application of the store credit to your account. 

Items purchased using store credit are FINAL SALE.

When using store credit, please place your order via email at info@charriol.com