THIS GUARANTEE DOES NOT COVER :
CHARRIOL offers a full statutory warranty for pieces purchased from authorized Charriol retailer. The warranty covers manufacturing and material defects due to normal wear and use for a period of one year from date of purchase (extending to two years for 18 kt gold Jewelery)
Charriol’s repair service team will assess any defective product still under warranty. Our experts will repair the product, provide a replacement or if the latter options are not possible, offer a substitute product of similar value. In this case, please note that the substituted product may not be of the same model or design as the original defective item.
Charriol is not obliged to repair, replace, or substitute any items that have been misused, accidentally damaged, modified and/or repaired by an unauthorized dealer.
Defective pieces can only be repaired if:
• The item is a genuine Charriol product bearing the Charriol stamp or Charriol ‘C’ logo
• The item is not beyond repair - it must be possible for Charriol technicians to restore the product to its original condition
• Spare parts are still available (note that spare parts will eventually run out of stock once the product is no longer manufactured by Charriol)
To repair an item, please take the product with original invoice, warranty leaflet and if possible original packaging to an authorized Charriol retailer.
Products no longer covered by a Charriol product warranty can be restored through Charriol’s repair service centre (a service fee will be incurred), given the above mentioned conditions are fulfilled.
If products are sent by post, please insure the items and ship by registered mail. Charriol cannot be held liable for damage, loss, or theft incurred during transport.