We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept return for a refund (to your original payment method) or a store credit. The cost of return shipment to us will be deducted from the refund or credit amount. Refund or credit will only be given for returned merchandise that is in-stock, unused, undamaged, and received within 14 days of the purchase date. The merchandise must be accompanied with the original internal packaging. The determination of the product condition and acceptability for return is at our sole discretion.
Special order items, custom and personalized pieces, sale items, and items purchased with a promo code are FINAL SALE and may not be returned for any reason. To confirm if an item is final sale or can be returned for refund or store credit please email email@example.com
All returns of merchandise purchased on this website require prior authorization. Please email firstname.lastname@example.org to obtain a pre-paid Return Shipping label via email. Once you have received, printed and affixed the Return Shipping label, you may send your order with internal packaging to:
Charriol LTD - FM Swiss Logistics - Via Penate 16 CH-6850 Mendrisiod
Charriol cannot be responsible for return merchandise prior to our receipt. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for refund or the exchange of store credit applicable to the amount of original purchase.
Please note that merchandise purchased from www.charriol.com may NOT be returned to any physical CHARRIOL boutique or retailer, nor can any merchandise purchased in a CHARRIOL Boutique or from a Charriol retailer be returned to our office in Switzerland.
Store credit will be applied to the account of the individual who placed the original order. This store credit may only be used by, or with the prior authorization of, said individual. Once returned merchandise is received, your store credit will be immediately applied to your account. You will then receive an email confirming the application of the store credit to your account.
Items purchased using store credit are FINAL SALE.
When using store credit, please place your order via email at email@example.com
Leather goods to return to: ALMA Fashion DWC LLC Plot - WB -28 Logistic District P.O.Box 454739 Dubai World Central DUBAI - Ritika.Sahani@almafashion-llc.com / Mobile: 0097156524 2491