We’re Here to Help

We are pleased to assist you in any way.

What shipping options are available on Charriol.com?

We ship via FedEx or UPS to most international locations. Below 238 CHF cart including taxes (around 250 U$D), the shipping price is 18 CHF (around 19 U$D)
Above 238 CHF (around 250 U$D), shipping is free.

How long will I have to wait to receive my shipment ?

Our average delivery time is less than 7 days.

Is all Charriol merchandise available for purchase online?

Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a Charriol retailer.

Locate a Charriol boutique near you

How do I apply a promo code?

Add products to your cart and enter the promo code and click to apply when you check out.

How can I check an order I placed on Charriol.com?

You can log into your account to track recent orders.

Do other websites or stores sell authentic, new Charriol merchandise?

There are thousands of retailers that sell Charriol designs. Locate a Charriol boutique near you by clicking HERE.

Kindly be aware that we do not guarantee the origin of Charriol products which may be available outside of our legitimate distribution mentioned on our store locator.

How can I make returns or exchanges?

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept return for a refund (to your original payment method) or a store credit.  The cost of return shipment to us will be deducted from the refund or credit amount.  Refund or credit will only be given for returned merchandise that is in-stock, unused, undamaged, and received within 14 days of the purchase date. The merchandise must be accompanied with the original internal packaging.  The determination of the product condition and acceptability for return is at our sole discretion.

Special order items, custom and personalized pieces, sale items, and items purchased with a promo code are FINAL SALE and may not be returned for any reason.  To confirm if an item is final sale or can be returned for refund or store credit please email info@charriol.com  

All returns of merchandise purchased on this website require prior authorization. Please email info@charriol.com to obtain a pre-paid Return Shipping label via email. Once you have received, printed and affixed the Return Shipping label, you may send your order with internal packaging to:

Philippe Charriol International Ltd - 12, rue le Corbusier - 1208 Geneva - Switzerland

Charriol cannot be responsible for return merchandise prior to our receipt. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for refund or the exchange of store credit applicable to the amount of original purchase.

Please note that merchandise purchased from www.charriol.com may NOT be returned to any physical CHARRIOL boutique or retailer, nor can any merchandise purchased in a CHARRIOL Boutique or from a Charriol retailer be returned to our office in Switzerland.

Store credit will be applied to the account of the individual who placed the original order. This store credit may only be used by, or with the prior authorization of, said individual. Once returned merchandise is received, your store credit will be immediately applied to your account. You will then receive an email confirming the application of the store credit to your account. 

Items purchased using store credit are FINAL SALE.

When using store credit, please place your order via email at info@charriol.com

Leather goods to return to: ALMA Fashion DWC LLC Plot - WB -28 Logistic District P.O.Box 454739 Dubai World Central DUBAI - Ritika.Sahani@almafashion-llc.com / Mobile: 0097156524 2491

How do I find my ring or bangle size?

Please visit our size charts by clicking the links below :

Will I have to pay tax and duties?

Tax and duties are included, you won't have to pay anything when you receive your shipment.

What does Charriol International Guarantee cover?

Please read all the terms by clicking here.

How to take care of your Charriol watch or jewelry?

Please read our tips by clicking here.

How do I register my product?

Please visit our registration page by clicking here.

I need after sales service

Visit our store locator to find a service center close to you by clicking here.

I need after sales service for my watch in USA

Please contact our US distributor:

Kronos America, LLC

Exclusive Distributor CHARRIOL TIMEPIECES AND JEWELRY
2151 S. Le Jeune Road, Suite 204
Coral Gables, FL, 33134, USA
Tel: +1 305 358 9930
Fax: +1 305 358 9952
info@kronosamerica.com

I need a refill for my Charriol pen

You can use any 3 7/8 inch (9.8cm) ball point refill.

COVID-19

We are continuing to operate despite the current difficult situation regarding COVID-19. We have adapted our organization to effectively protect all our teams and deliver the best possible quality of service in this context. We have introduced a home office obligation and a time-shift schedule to protect our employees.

All these measures helped us to maintain our online store open but the dynamic nature of the situation, the increased occurrence of border controls or borders closure in some countries may have an impact on our delivery times. We expect delays in our production and delivery processes and cannot guarantee any specific delivery dates at the moment. We rely on Fedex and UPS to deliver our products to your door and we know they are doing their utmost to maintain a high level of swift services.

We kindly thank you for understanding should your goods not arrive at the specified time. The current situation presents us all with challenges and we are doing everything we can to adapt our work processes. We also would like to thank you for your understanding should the usual communication channels take a little longer. We are optimising our work flow in the best possible way to meet current conditions.

Didn't find your answer? Contact us

Please use our contact form by clicking here.