INTERNATIONAL WATCH WARRANTY
Congratulations on your purchase of a CHARRIOL timepiece. French creative 
design coupled with Swiss precision and backed up by stringent quality control
at every stage of its manufacture, make this timepiece a truly exceptional
product. Each genuine CHARRIOL watch has its serial and product model
numbers engraved on the back of the case.
Your CHARRIOL watch is guaranteed under normal usage against all defects in
workmanship and materials for a period of 2 years from the date of purchase,
provided the watch was purchased from an authorized CHARRIOL dealer and the
Guarantee booklet was correctly filled out by your CHARRIOL dealer including
the date of purchase, serial and product model numbers, and the dealer's
signature and stamp. Any part found by a CHARRIOL Technical Service Centre to
have a manufacturing defect will, at their sole discretion, be replaced free of
charge. No other claims under this guarantee, except those explicitly indicated
herein, will be allowed.
Only an authorized CHARRIOL watchmaker is qualified to service your watch.
All guarantee service must be performed by an authorized CHARRIOL Technical
Service Centre upon presentation of a valid guarantee booklet. You are
responsible for all shipping,
handling and insurance charges associated with work performed by an
authorized service provider.

THIS GUARANTEE DOES NOT COVER :
- Battery, leather strap, metal bracelet, clasp, crystal, case or its parts.
- Damage or defects resulting from accident, misuse, abuse or negligence
(scratched or cracked case or crystal, damaged crown, etc.)
- Regular maintenance service.
- Reasonable wear and tear.
- Damage caused by moisture, unless the watch bears the engraving "water
water-resistant" on the back of the case.
- Service provided by anyone other than an authorized
CHARRIOL Technical Service Centre will automatically void this
guarantee.
A list of authorized CHARRIOL Technical Service Centres worldwide can be
found in the Guarantee booklet accompanying your timepiece.
CHARRIOL reserves the right to discontinue the production of replacement parts
for any model after expiry of the guarantee period.
This guarantee does not affect your statutory rights, which may vary from one
country to country.

CARE & MAINTENANCE

Water Resistant

Warning ! Unless your watch has "water-resistant" engraved on the back of the case it must not be exposed to moisture or liquids of any kind.
Water-resistant models have been stringently tested. However, the seals that ensure water-resistance may deteriorate with age and lose their effectiveness. We therefore recommend that you have your watch checked for water-resistance every two years, preferably prior to vacations.

It is advisable to have the seal and battery changed at that time. Should any condensation appear and remain under the crystal, it may be a sign that the seals are defective, they should be changed as soon as possible to avoid damage to the movement or dial.

Replacing the Battery and Movement

The second hand on your CHARRIOL watch* also serves as a "low battery" indicator. When the second hand jumps in 4-second increments, the battery must be replaced. Average battery life is 2 years and the date printed on the sticker on the back of the watch-case is the expiry date.

We recommend that you have the battery replaced by an authorized CHARRIOL Technical Service Centre in order to ensure your guarantee remains valid. The seals will automatically be replaced at the same time to maintain proper water-resistance.
The movement of your CHARRIOL watch - particularly if it is mechanical (manual or automatic) - should be checked by an authorized CHARRIOL Technical Service Centre every 3 to 4 years to ensure optimum functioning.

Changing Bracelets and Straps

We recommend that you have your bracelet or strap changed by an authorized CHARRIOL watchmaker, to ensure expert workmanship. Leather straps are not water-resistant, and exposure to liquids could adversely affect their quality and appearance.

General Care
After swimming, particularly in sea water, we recommend rinsing any water resistant watch well in fresh water and wiping it with a soft, clean, dry cloth. This will help keep it looking good and in perfect running order.

Solid Gold / Silver

• Avoid scratching with hard objects. It may cause the product to lose its shiny surface or to speed up oxidization.
• Many daily substances contain chemicals which could cause damage to coating on your watch. Take off your watch while putting on cosmetic, playing sports or cleaning with chemicals.

Gold-plated / Black PVD Coating

Gold-plated and silver parts of the watch are not solid gold items, their colour would be subject to natural oxidation and change of weather and become tarnished or colour fading after certain duration of use or storage.

• Black cable bands are coated under PVD process, same as the other materials plating in gold and silver, its plating after a duration of use could fade. Do not scratch them on hard surface and avoid contact with salt-water, chemicals like soap, perfume on the coating surface.
• The colour of the gold-plated, black-plated and silver parts could tarnish subject to human sweat.
• Even though the cable watch band has a flexible design, do not over stretch it against opposite direction or stretch it in a certain position for a long time.

*Not on all models

 

INTERNATIONAL JEWELLERY WARRANTY

CHARRIOL offers a full statutory warranty for pieces purchased from authorized Charriol retailers and the official charriol.com website.

The warranty covers manufacturing and material defects due to normal wear and use for a period of one year from date of purchase (extending to two years for 18kt gold Jewelry).

Charriol's repair service team will assess any defective product still under warranty. Our experts will repair the product, provide a replacement or if the latter options are not possible, offer a substitute product of similar value. ln this case, please note that the substituted product may not be of the same model or design as the original defective item.

Charriol is not obliged to repair, replace, or substitute any items that have been misused, accidentally damaged, modified and/or repaired by an unauthorized dealer.

Defective pieces can only be repaired if the item is a genuine Charriol product bearing the Charriol stamp or Charriol; logo, the item is not beyond repair - it must be possible for Charriol technicians to restore the product to its original condition, spare parts are still available -note that spare parts will eventually run out of stock once the product is no longer manufactured by Charriol.

To repair an item, please take the product with original invoice, warranty leaflet and if possible original packaging to an authorized Charriol retailer.

Products no longer covered by a Charriol product warranty can be restored through Charriol's repair Service Centre (a service fee will be incurred), given the above mentioned conditions are fulfilled.

If products are sent by post, please insure the items and ship by registered mail. Charriol cannot be held liable for damage, loss, or theft incurred during transport. Please note that the international repair service covers Charriol products purchased around the world except jewelry purchased in U.S.A. / Canada. For jewelry purchased in U.S.A / Canada please visit charriol.com for assistance.

Products purchased online on the official charriol.com website cannot be exchanged at a local Charriol authorized retailer. However, any item purchased online and found to be defective may be returned and is covered by the Charriol product warranty.

We reserve the right in our sole discretion to change, modify, add, or delete portions of this Policy at any time. We will provide notice of such changes by posting the updated Notice on our Web site, by emails only to all our distributors or agents and by changing the "last updated" date listed above.

CARE & MAINTENANCE
Your Charriol jewelry has been conceived to give you pleasure and reliability for a long time in normal use. To help you take care of your jewelry, CHARRIOL recommends the following tips.

General
• Since jewelry is a delicate and refined item, it should be worn and handled with care. Avoid direct contact with hard objects.
• Many daily substances contain chemicals which could cause damage to your jewelry; take off your jewelry while putting on cosmetic, playing sports or cleaning with chemicals.
• Regular cleaning and checking prolong the life of a jewelry piece; simply rinse the jewelry piece with a soft brush in cool water (never use hot) and lay them out to dry on a towel or with cool air by a hair dryer. Bring the product to any Charriol Boutique or service center every six months for complimentary cleaning.

Mother of Pearl

• Mother of Pearl is a natural fragile material. Avoid scratching or chipping with hard objects. It may cause irreparable damage to the jewelry.
• Never let your MOP soak in hot or warm water and never wear it in the shower and never under sunlight or spots light. It may cause jewelry parts to dismount and decolor.

Celtic® stainless Steel Cable (Gold-plated/ Rhodium plated/ Black PVD Cable)
• Even though the cable has a flexible design, do not over stretch it against opposite direction or stretch it in a certain position for a long time.
• Avoid soaking in hot or warm water which may cause small metal (gold-plate or silver) parts to dismount and decolor.
• Gold-plated and silver parts of the jewelry are not solid gold items, their color would is subject to natural oxidation, due to change of weather or human sweat and may tarnish or fade after a certain period of use or storage.
• Black cable jewelry items are coated under PVD process, same as the other materials plating in gold and silver, its plating after a duration of use could fade. Do not scratch them on hard surface and avoid contact with salt-water, chemicals like soap, perfume on the coating surface.

Necklace
• Some of the Charriol 18kt gold wire necklaces are exceptionally delicate due to their unique designs.
• Do not use over-force to take off the necklace after use.
• Do not roll up the wire chain. Properly place the necklace without bending it and let the necklace rest completely inside the pouch provided by Charriol.
• Do not put any heavy items or hard surface onto the pouch as they might deform the necklace.
• During the cleaning of the necklace, do not use the cloth to rub the necklace hard.

Otherwise, its shape could deform easily after rub.

Consult Charriol representative at boutique, corners or service centers for further advice and appropriate handling methods.