Global Questions

HOW TO CONTACT CHARRIOL

To establish communication with Charriol, kindly reach out to us at 022 789 43 00 during our office hours, which span from Monday to Friday, starting at 9:30am until 12:30pm, and resuming from 1:30pm until 5:00pm. Our dedicated team stands eager and ready to extend their wholehearted assistance in addressing your inquiries and providing essential information. Your valued interaction with us is sincerely appreciated, and we look forward to being of service to you.

WHERE CAN I PURCHASE A CHARRIOL PRODUCT ?

At Charriol, our exquisite range of products can be found at our luxurious boutiques and through our extensive network of authorized retailers. To discover the complete list of locations, along with their opening hours, available product offerings, and contact information, we invite you to make use of our convenient STORE LOCATOR feature on our official website.

For added convenience, we also offer th eoption to purchase our exceptional products directly online via our official website. Should you require any assistance or have inquiries, please do not hesitate to reach out to us. Our dedicated team is here to provide prompt and knowledgeable support.

HOW TO SUBSCRIBE TO YOUR NEWSLETTER ?
To subscribe to our newsletter and stay updated with the latest from Charriol, we offer you two convenient options

  1. Create a Charriol Account : Simply click on the upper left of your screen to create your personal Charriol account. By doing so, you will have the opportunity to subscribe to our newsletter and receive regular updates.
  2. Subscribe via the Newsletter Tab : Alternatively, you can click on the bottom page of our website and locate the « NEWSLETTER» tab. Clicking on it will redirect you to our newsletter subscription page (https://bit.ly/CharriolNL) where you can sign up to receive our newsletter.

HOW TO UNSUBSCRIBE TO YOUR NEWSLETTER ?
To unsubscribe from our newsletter, we provide you with the following options

  1. Click on the Unsubscribe Link : If you received our newsletter via email, you can simply locate the unsubscribe link at the bottom oft he newsletter. Click on the link, and it will redirect you tot he unsubscribe page, where you can opt out of receiving future communications. Alternatively, you can also send us an email stating your wish to unsubscribe, and out team will assist you accordingly.
  2. Contact us via Social Network : If you prefer, you can reach out to us through your preferred social network. Send us a direct message, indicating your desire to unsubscribe from our newsletter, and we will process your request promptly.
  3. Update your Charriol Account : Another option is to access your Charriol account and navigate to the « My Personal Data » tab. Within this section, you can manage your communication preferences and unsubscribe from the newsletter.


Please choose the method that is most convenient for you, and we will ensure that your request to unsubscribe from our newsletter is carried out accordingly. Your satisfaction is important to us, and we appreciate your engagement with Charriol.

MY ACCOUNT

To create your account with us online, follow these simple steps:

  1. Visit our website and navigate to the tab menu.
  2. Click on « My Account » to access the account-related options.
  3. From the dropdown menu, select the «Create an account » option.

By selecting this option, you will be directed tot he account creation page Fill in the required information, such as your name, email address, and desired password. Once you have completed the form, click on the submission button to create your account. Having a Charriol account offers various benefits, including personalized shopping expériences, access to exclusive offers, and the ability to manage your preferences and orders conveniently.

We appreciate your interest in joining our community, and we look forward to providing you with an exceptional experience as a registered member of Charriol.

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To Modify

To access and update your account details, please follow these steps

  1. Log in: Visit our website and click on the "Log In" button. Enter your login credentials, including your email address and password, to access your account.
  2. Update Personal Details and Newsletter Preferences: Once logged in, navigate to the "My Personal Details" section. Here, you can review and modify your personal information such as name, contact details, and preferences. You will also find the option to manage your newsletter subscription preferences, allowing you to choose the frequency and content you wish to receive.
  3. Manage Address Book: Proceed to the "Address Book" section to update or create new billing and delivery addresses for your Charriol online purchases. You can edit existing addresses, add new ones, or set a default address for a seamless checkout experience.
  4. View and Edit Selections: If you have created selections of Charriol creations, you can easily access them in the "Selection" section. Here, you can view and edit the products you have added to your curated selections.

By utilizing these sections within your Charriol account, you can maintain accurate personal details, manage your newsletter preferences, ensure efficient shipping by updating addresses, and effortlessly manage your selected Charriol creations.

Should you encounter any issues or require further assistance, our customer support team will be more than happy to help. Enjoy the convenience and personalized experience of managing your Charriol account online.

If you have forgotten your password for your Charriol account, don't worry. We have a simple process in place to help you reset it. Just follow these steps:

  1. Visit our website and click on the "Log In" button.
  2. On the login page, you will find a "Forgot Password" or "Password Recovery" link. Click on it.
  3. Enter the email address that is associated with your Charriol account.
  4. Once you have submitted your email address, a password recovery email will be sent to you.
  5. Check your email inbox for the password recovery email. It may take a few minutes to arrive, so please be patient.
  6. In the email, you will find a link that will redirect you to a page where you can reset your password.
  7. Click on the password reset link and follow the instructions provided to set a new password for your account.
  8. After successfully resetting your password, you will be able to log in to your Charriol account using your new credentials.


If you encounter any issues during this process or require further assistance, please feel free to reach out to our customer support team for help. We are here to ensure a smooth and secure experience for all our customers.

At Charriol, we prioritize the security and privacy of our customers' data. When you make a purchase through our e-shop, you can rest assured that all data and payment information you provide is protected using SSL encryption.

SSL (Secure Sockets Layer) encryption is a standard security technology that establishes an encrypted link between a web server and a browser. This encryption ensures that any data transmitted between the two remains secure and protected from unauthorized access.

To understand in detail how we handle and safeguard your data, we encourage you to review our Privacy Policy. This policy outlines our commitment to protecting your privacy, the types of data we collect, how we use and store it, and the measures we take to ensure data security. You can easily find our Privacy Policy on our website, providing you with a comprehensive overview of our data handling practices.

At Charriol, we take privacy seriously and strive to provide a secure and transparent online shopping experience. We appreciate your trust in us and are dedicated to maintaining the confidentiality and security of your information.

INSTRUCTIONS FOR BUYING ONLINE

To place an order

To order the Charriol product you desire, please follow these simple steps:

  1. Log in or Purchase as a Guest: You have the option to either log in to your Charriol account or proceed with a guest checkout if you don't have an account yet.
  2. Add the Product to Your Cart: Once you have selected the product you wish to purchase, click on the "Add to Cart" button to place it in your shopping cart.
  3. View Your Cart: To review the items in your cart, click on the "View My Cart" button. This will allow you to confirm the products you have selected and make any necessary adjustments.
  4. Proceed to Checkout: When you are ready to complete your purchase, click on the "Checkout" button in your cart. This will initiate the payment process.
  5. Apply Promotional Code (if applicable): If you have a promotional code, you can enter it in the designated field labeled "Do you have a promocode?" on the checkout page. Applying a valid promotional code will automatically adjust the total amount accordingly.
  6. Follow Payment Steps: Follow the prompts and steps provided during the checkout process to complete your payment. You will be asked to provide the necessary information, including billing and shipping details, to finalize your order.


By following these steps, you will be able to place your order for the desired Charriol product. If you encounter any difficulties or have questions during the ordering process, our customer support team is available to assist you. Enjoy your shopping experience with Charriol!

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To Change an Order

We understand that circumstances may arise where you need to modify or cancel your order. If your order has not been shipped yet, it is indeed possible to make changes or cancel it. Here's what you can do:

  1. Contact Customer Support: Reach out to our customer support team as soon as possible to request the change or cancellation of your order. Provide them with your order details, such as the order number and any relevant information, to assist them in locating your order quickly.
  2. Time Sensitivity: Please keep in mind that time sensitivity is crucial. Contact our customer support team promptly after placing your order to increase the likelihood of modifying or canceling it successfully.
  3. Follow Instructions: Our customer support team will guide you through the process of changing or canceling your order. They will provide you with the necessary instructions and inform you of any applicable policies or procedures.


Please note that once an order has been shipped, it may not be possible to modify or cancel it. In such cases, you may need to initiate a return or exchange after receiving the product. Our customer support team will be able to guide you through the appropriate steps for returns or exchanges, if required.

We strive to accommodate your needs to the best of our ability and appreciate your understanding in situations where changes or cancellations are not feasible due to the shipping status of the order.

Wrist Size

To determine your wrist size for Charriol bangles and bracelets, we provide a helpful size guide chart. You can access the chart by clicking on the link provided by clicking HERE

By following the size guide chart, you will be able to accurately measure your wrist and determine the appropriate size for Charriol bangles and bracelets. It is important to choose the right size to ensure a comfortable fit and enjoy your Charriol jewelry to the fullest.

If you have any further questions or need assistance with sizing, our customer support team will be more than happy to help. Feel free to reach out to us, and we will provide guidance to ensure you select the perfect size for your Charriol bangles and bracelets.

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Ring Size

To determine your ring size for Charriol rings, we offer a comprehensive size guide chart. You can access the chart by clicking on the link provided by clicking HERE

By following the size guide chart, you will be able to accurately measure your ring size and find the perfect fit for Charriol rings. It is important to select the correct size to ensure comfort and to showcase the beauty of the ring on your finger.

If you have any further questions or need assistance with determining your ring size, our customer support team is available to help. Don't hesitate to reach out to us, and we will gladly provide guidance to ensure you choose the ideal ring size for your Charriol jewelry.

We take pride in providing a simple and secure online purchasing procedure for our customers. We prioritize your convenience and security throughout every stage of the process, from order creation to delivery. Here's an overview of our seamless and reliable online purchasing procedure:

  1. User-Friendly Website: Our website is designed to be user-friendly, allowing you to easily navigate through our product offerings, explore details, and make informed decisions.
  2. Product Selection: Browse our wide range of Charriol products, including jewelry, watches, and accessories. Detailed product descriptions, high-quality images, and customer reviews are provided to assist you in making the right choice.
  3. Add to Cart: Once you have selected your desired item, simply click the "Add to Cart" button to include it in your shopping cart.
  4. Secure Checkout: When you are ready to proceed with your purchase, proceed to the checkout page. Our checkout process is secured using industry-standard SSL encryption, ensuring that your personal and payment information is protected.
  5. Payment Options: We offer various secure payment options to accommodate your preferences, including credit/debit cards, PayPal, and other trusted payment methods. Select the option that suits you best.
  6. Order Confirmation: After completing your payment, you will receive an order confirmation email with the details of your purchase. This confirms that your order has been successfully placed.
  7. Order Processing and Shipment: Our dedicated team will process your order promptly and prepare it for shipment. You will receive updates on the status of your order, including tracking information, so you can stay informed about its progress.
  8. Safe and Timely Delivery: We work with reliable shipping partners to ensure the safe and timely delivery of your Charriol products. Your order will be carefully packaged to protect the items during transit.

Throughout this entire process, we maintain strict security measures to safeguard your personal and payment information. Your trust and satisfaction are of utmost importance to us, and we continuously strive to provide a secure and seamless online purchasing experience.

Should you have any questions or need assistance, our customer support team is available to provide guidance and address any concerns you may have. Enjoy your shopping experience with Charriol, knowing that your satisfaction and security are our top priorities.

Absolutely! We offer multiple options for purchasing gift cards that you can send to someone else. Here are the various ways you can acquire a Charriol gift card:

  1. Online Purchase: Visit our website and look for the "Gift Cards" section. You can choose the desired denomination for the gift card and add it to your cart. Proceed to the checkout, provide the recipient's email address, and complete the purchase. The gift card will be sent directly to the recipient's email inbox.
  2. In-Store Purchase: If you prefer a physical gift card, you can visit one of our Charriol boutiques or authorized retailers. Our knowledgeable staff will assist you in selecting and purchasing the gift card. You can then present it to the recipient in person or have it delivered to their address.
  3. Customer Support Assistance: Alternatively, you can contact our customer support team and inform them of your intention to purchase a gift card. They will guide you through the process, ensuring that the gift card is properly arranged and sent to the recipient.


Regardless of the method you choose, a Charriol gift card is a wonderful way to surprise and delight someone special. They can use the gift card to select their favorite Charriol products and enjoy a memorable shopping experience.

If you have any specific requirements or additional questions regarding the purchase of a gift card, please don't hesitate to reach out to our customer support team. We are here to assist you in making your gift-giving experience as effortless and enjoyable as possible.

PAYMENT

We are pleased to offer a variety of convenient and secure payment methods to accommodate our customers' preferences. When making a purchase with Charriol, you can choose from the following payment options:

  1. American Express: Use your American Express card to complete your transaction securely.
  2. Apple Pay: If you have an Apple device, you can use Apple Pay for a seamless and secure payment experience.
  3. Google Pay: For Android users, Google Pay allows you to make quick and secure payments using your Google account.
  4. MasterCard: We accept MasterCard, a widely recognized and trusted credit card brand.
  5. Maestro: Maestro debit cards are also accepted as a payment method for your convenience.
  6. Visa: Visa credit and debit cards are accepted, providing you with a widely accepted payment option.
  7. UnionPay: If you have a UnionPay card, you can use it to make your purchase with Charriol.
  8. ShopPay: ShopPay is a convenient payment option available to streamline the checkout process.
  9. PayPal: We also accept PayPal, a secure and widely used online payment platform.

At Charriol, the security and protection of your payment information is of paramount importance to us. We understand the need for a safe and secure environment when handling sensitive data. Rest assured that we take extensive measures to safeguard your payment information throughout the purchasing
process.

To ensure the highest level of security, we employ advanced encryption technologies when
processing your payment data. This encryption helps to protect your personal and financial information from unauthorized access and ensures that your payment details remain confidential.

Furthermore, we encourage you to review our "Terms and Conditions of Sale" for comprehensive information on how we handle and protect your personal data. This
document provides detailed insights into our privacy practices, including the
collection, storage, and usage of your information.

At Charriol, we are committed to upholding stringent security standards and complying with
applicable data protection regulations. We continuously invest in the latest technologies and security measures to safeguard your payment information and
provide you with a secure shopping experience.

If you have any specific concerns or inquiries regarding the protection of your personal and payment data, please feel free to reach out to our customer support team. We
are here to address your questions and provide you with the necessary information for your peace of mind.

At Charriol, we want to assure you that we take great care to ensure a smooth and accurate payment process. When you place an order on our website, we understand that you may notice duplicate charges on your credit card statement. We want to clarify the reason for this occurrence and provide you with the necessary information:

  1. Authorization Request: When you submit your order, a request for authorization of payment is initiated. This step is necessary to ensure that the funds are available and to reserve the amount for your purchase. During this process, the authorized amount may appear as a pending transaction on your credit card statement.
  2. Actual Debit: Once your order is confirmed and ready for shipment, the payment is processed, and the actual debit takes place. At this point, the duplicate charge from the authorization request is removed, and only the final transaction amount is debited from your credit card.

Please note that the timeframe for the removal of the authorization request can vary depending on your credit card issuer's policies. It typically takes a few business days for the duplicate charge to be reversed, but the exact duration may differ based on the specific credit card company or bank.

Rest assured that we only charge your credit card once for the actual amount of your order. If you have any concerns or require further clarification regarding the billing process or any duplicate charges, we recommend reaching out to your credit card issuer or contacting our customer support team. We will gladly assist you in resolving any issues and ensuring a seamless payment experience.

Thank you for choosing Charriol, and we appreciate your understanding regarding the temporary duplicate charge that may appear on your credit card statement.

Absolutely! We want to ensure a convenient and seamless shopping experience for our customers around the world. When making a purchase on the Charriol website, you have the option to pay in your local currency.

During the checkout process, you will be able to select your preferred currency from the available options. This allows you to view the prices and complete your transaction in a currency that you are familiar with, eliminating any concerns or confusion related to exchange rates.

By providing the option to pay in your local currency, we aim to make the purchasing process more transparent and hassle-free. Rest assured that our payment system is equipped to handle various currencies securely and efficiently.

If you have any specific questions or need further assistance regarding payment in your local currency, our customer support team is readily available to assist you. We want to ensure that your shopping experience with Charriol is as smooth and enjoyable as possible, regardless of your location.

Thank you for choosing Charriol, and we look forward to serving you in your preferred currency.

We apologize for any confusion caused. To ensure a streamlined and efficient payment process, it is necessary to use a single payment method for the entire order. This means that all items within your order must be paid for using the same payment method.

When proceeding with your purchase on the Charriol website, you will be prompted to select your preferred payment method. Please choose the payment method that is most convenient for you and ensure that it can cover the total amount of your order.

If you have any concerns or encounter any difficulties regarding the payment process or the selection of a suitable payment method, our customer support team is available to assist you. They can provide further guidance and address any questions or issues you may have.

Thank you for your understanding, and we appreciate your cooperation in adhering to our policy of using a single payment method for your order. We strive to provide a seamless and efficient shopping experience for our valued customers.

If you opt to pay for your order using a credit card, debit card, or PayPal, the payment will be processed and debited from your account at the time of dispatch. This ensures that you are charged only when the items are ready to be shipped to you.

On the other hand, if you choose to pay via bank transfer, you have the flexibility to initiate the payment at your convenience. Once you have placed your order, you will receive the necessary bank transfer details to complete the payment. It is important to note that the order will be processed and shipped once the payment is received and confirmed by our team.

We strive to offer various payment options to cater to our customers' preferences and convenience. Whether you prefer immediate payment at the time of dispatch or the flexibility of bank transfer, we aim to accommodate your needs.

Should you have any further questions or require assistance regarding the payment process or any specific payment method, please do not hesitate to contact our customer support team. We are here to provide guidance and support throughout your purchasing journey.

Thank you for choosing Charriol, and we look forward to delivering a satisfying shopping experience for you.

Absolutely! Once you have successfully placed your order, you will receive an electronic invoice in PDF format via email. This invoice serves as proof of your purchase and includes all the relevant details such as the order number, itemized list of products, pricing, and any applicable taxes or fees.

The electronic invoice provides a convenient and eco-friendly way to keep track of your purchase. It is stored electronically and can be easily accessed and saved for your records.

If you prefer to receive a paper copy of the invoice, you have the option to request it during the payment process with your advisor. They will be able to assist you in obtaining a printed copy of the invoice, which can be included with your order or sent separately.

Should you have any further questions or need assistance regarding your invoice or any other aspect of your order, our customer support team is available to help. Please don't hesitate to reach out to us, and we will be glad to assist you.

Thank you for choosing Charriol, and we hope you enjoy your shopping experience with us!

SHIPPING AND DELIVERY

We strive to offer convenient and reliable shipping options for our customers.

For most international locations, we utilize the services of FedEx for the delivery of your orders. These reputable shipping providers ensure secure and efficient transportation of your parcels.

The shipping cost for orders with a total cart value below CHF238, including taxes (approximately U$D250), is CHF18 (around U$D19). This fee covers the packaging, handling, and delivery of your items to your designated address.

However, we are pleased to offer free shipping for orders with a total cart value above CHF464 (approximately U$D500). This allows you to enjoy the convenience of complimentary shipping when your order meets the specified threshold.

Please note that while we strive to provide various shipping options, it is not possible to have your parcels delivered to your nearest Charriol Boutique. Our shipping services are designed to ensure the safe and prompt delivery of your order directly to your desired address.

If you have any additional questions or require further assistance regarding shipping or delivery, our customer support team is available to help. We are committed to ensuring that your orders are delivered in a timely manner and that you have a positive shopping experience with Charriol.

Thank you for choosing Charriol, and we appreciate your understanding of our shipping policies and procedures.

We understand that some customers prefer to have their orders delivered to a post box for added convenience. If you would like your order to be delivered to a post box, please make sure to mention it when entering your delivery address during the checkout process.

By providing your post box details along with the rest of your address information, our shipping carrier will be able to deliver your package directly to your designated post box. This allows for a secure and efficient delivery process, ensuring that your order reaches you in a timely manner.

Please note that it's important to double-check the accuracy of the post box details to ensure a successful delivery. Additionally, be aware that some shipping carriers may have specific guidelines or restrictions regarding the delivery of packages to post boxes. We recommend verifying with your local post office or shipping carrier for any specific requirements or limitations in your area.

If you have any further questions or require assistance regarding the delivery of your order to a post box, please feel free to contact our customer support team. We are here to assist you and ensure a smooth delivery process for your Charriol products.

Thank you for choosing Charriol, and we look forward to delivering your order to your preferred address, including post boxes, whenever possible.

We understand that some customers may prefer to pick up their orders in person for added convenience. However, at this time, we regret to inform you that we do not offer the option to pick up orders at our Charriol Boutiques.

Our shipping services are designed to ensure the prompt and secure delivery of your orders directly to your designated address. We work with trusted shipping carriers to deliver your Charriol products to you efficiently and reliably.

If you have any concerns or specific requirements regarding the delivery of your order, our customer support team is available to assist you. They can provide further guidance and address any questions you may have related to shipping and delivery.

We appreciate your understanding and apologize for any inconvenience this may cause. Our aim is to provide a seamless shopping experience, and we are constantly reviewing our services to meet the evolving needs of our valued customers.

Thank you for choosing Charriol, and we hope you enjoy your shopping experience with us.

We understand the importance of timely delivery and want to ensure transparency regarding possible factors that may impact the shipping process.

Under normal circumstances, our average delivery time is less than 7 days. However, it is important to note that the ongoing COVID-19 pandemic has created unique challenges and disruptions in global logistics and transportation networks. As a result, some delays in the delivery of your parcels may occur.

Additionally, it is worth mentioning that Customs clearance procedures vary from country to country. Random customs controls are a standard part of the process, and the duration of these controls can contribute to delays in the delivery of your parcels. Please be assured that any customs-related delays are beyond our control, as they are determined by the customs authorities of each country.

We apologize for any inconvenience caused by these circumstances and appreciate your understanding and patience. Rest assured that we are continuously working with our shipping partners to minimize any potential delays and ensure the prompt delivery of your Charriol products.

If you have any specific concerns or questions regarding the delivery of your order, we recommend contacting our customer support team. They will be able to provide you with the most accurate and up-to-date information regarding your shipment.

Thank you for choosing Charriol, and we appreciate your support and understanding during these challenging times.

Certainly! To access information about your past orders, you have two convenient options:

  1. Charriol Account: If you have created an account on our website, you can easily find all your orders by logging in and navigating to the "My Orders" tab. There, you will have access to a complete history of your previous purchases, including details such as order numbers, items purchased, order dates, and shipment information. This feature allows you to track and review your orders at your convenience.
  2. Contacting Charriol Agents: If you prefer direct assistance or have any specific inquiries regarding your orders, our dedicated Charriol agents are ready to assist you. You can reach out to our customer support team, either through the contact information provided on our website or by using the designated contact form. Our knowledgeable agents will be more than happy to help you with any questions or concerns related to your orders.


We value your satisfaction as our customer, and we strive to provide you with easy access to your order history and prompt assistance whenever needed. Whether you prefer to access your orders through your Charriol account or by contacting our team, we are committed to delivering a seamless and enjoyable shopping experience.

Thank you for choosing Charriol, and we look forward to serving you with exceptional customer service.

RETURN & REFUND

We understand that circumstances may arise where you may need to return an order, and we strive to make the process as straightforward as possible.

For orders purchased online, we accept returns within 21 days of receiving your order. This timeframe allows you ample time to assess your purchase and ensure it meets your expectations. Should you decide to return an item, please ensure that it is in its original condition, unworn, and accompanied by all original packaging and tags.

Please note that personalized items, such as the Personalized Bangle you mentioned, cannot be returned unless they are defective or damaged upon arrival.

To initiate a return, we recommend contacting our customer support team or accessing the designated return process through your Charriol account. Our team will provide you with detailed instructions on how to proceed with your return, including any required forms or documentation.

Once we receive your returned item and confirm its eligibility, we will process your refund accordingly. Please note that it may take some time for the refund to be reflected in your original payment method, depending on your financial institution's processing times.

If you have any specific questions or concerns regarding our return policy or need assistance with a return, please do not hesitate to reach out to our customer support team. We are here to ensure a smooth and satisfactory resolution for you.

Thank you for choosing Charriol, and we appreciate your understanding of our return policy and commitment to providing you with the highest quality products and services.

Returning

We understand that circumstances may arise where you need to initiate a return, and we want to ensure a convenient and hassle-free process for you.
There are two possible ways to return a product:

  1. Self-Return to our Warehouse: You have the option to return the product by yourself to our warehouse at Charriol LTD – C/O Swiss FM Logistics – Via Penate 16 – 6850 Mendrisio – Switzerland. Once we receive the merchandise, it will undergo an ongoing quality control process. Upon completion of the quality control, we will issue a refund for the returned products.
  2. RETURN PORTAL. In this case, we will deduct the label's amount from your order, and you can use the provided label to return the product conveniently.
    To initiate a return and determine the most suitable method for your specific situation, we recommend contacting our customer support team. They will guide you through the return process, provide you with any necessary forms or documentation, and assist you in selecting the best option based on your location and preferences.


We strive to ensure that the return process is as seamless as possible and that you are promptly refunded once the return is processed. Please note that the refund will be issued according to our refund policy and may take some time to reflect in your original payment method, depending on your financial institution's processing times.

If you have any further questions or require additional assistance regarding the return process, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Charriol, and we appreciate your understanding and cooperation in our return procedures.

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Following Up

We understand the importance of being able to monitor the progress of your return shipment, and we want to ensure that you have a seamless experience.

Once you have handed over your return parcel to the carrier, you will be provided with a tracking number. This tracking number allows you to track the status of your return through the carrier's website. To do so, simply visit the carrier's website and enter the returns tracking number in the designated field.

We recommend keeping your receipt until you receive confirmation of the return by email. This way, you can have a record of your return and easily reference it if needed.

Tracking your return gives you the ability to monitor its journey and ensure that it reaches our designated return facility. It also provides you with peace of mind, knowing that your return is being processed accordingly.

If you have any questions or concerns regarding tracking your return or if you encounter any difficulties during the process, please do not hesitate to contact our customer support team. We are here to assist you and provide any necessary guidance to ensure a smooth return experience.

Thank you for choosing Charriol, and we appreciate your cooperation and patience throughout the return process.

At Charriol, we strive to maintain the highest standards of product quality and ensure that our customers receive only the best products.

When a parcel containing returned products arrives at our facility, it undergoes a thorough quality control assessment. This assessment ensures that the products meet our quality criteria and are in their original condition, unworn, and accompanied by all original packaging and tags.

If, during the quality control process, we determine that the products in the returned parcel do not meet our quality criteria, we will return the products to your address. However, please note that in such cases, the return shipping costs will be at your expense, as specified in our "Conditions of Sale."

We strive to maintain transparency and uphold our commitment to quality throughout the return process. If you have any questions or concerns regarding our quality control procedures or any other aspect of the return process, please feel free to reach out to our customer support team. We are here to assist you and address any inquiries you may have.

Thank you for choosing Charriol, and we appreciate your cooperation and understanding of our quality control measures.

AUTHENTICITY AND VALUE

We understand the importance of ensuring the authenticity of Charriol products, and we take pride in delivering genuine items to our valued customers. To provide reassurance regarding the authenticity of your purchase, our stores offer an authenticity card with every transaction. This card serves as proof of the product's authenticity and is provided to you as a testament to the quality and craftsmanship of our brand.

If, for any reason, you have doubts or would like additional verification, we encourage you to visit one of our Charriol boutiques. Our knowledgeable and dedicated staff will be delighted to assist you and confirm the authenticity of your purchase. They possess the expertise and resources to examine the product thoroughly and provide you with the necessary assurance.

At Charriol, we strive for complete customer satisfaction, and ensuring the authenticity of our products is a crucial part of our commitment to excellence. We want you to have complete confidence in your Charriol purchase and enjoy the exceptional quality and beauty of our creations.

If you have any further questions or require assistance regarding the authenticity of your Charriol product, please do not hesitate to contact our customer support team. We are here to assist you and provide the necessary guidance to ensure your satisfaction.

We appreciate your commitment to ensuring the authenticity of your Charriol products. While Charriol does not provide certificates of authenticity, we understand the importance of guaranteeing the genuine nature of our products. To further safeguard your purchase, Charriol offers a certificate of insurance coverage for your Charriol product, providing an additional layer of assurance an dprotection. We recommend keeping this certificate in a secure place along with your purchase records. To mitigate the risk of counterfeit products, we strongly advise that you only purchase Charriol items from authorized Charriol Boutiques or our trusted retailers. By doing so, you can be confident in the authenticity and quality of your Charriol purchase. At Charriol, we prioritize the satisfaction and trust of our customers. If you have any further inquiries or require assistance related to your charriol purchase or certificate of insurance, please do not hesitate to contact our customer support team. We are here to assist you and address any concerns you may have.

Thank you for choosing Charriol and for your dedication to purchasing our products from authorized sources, ensuring an authentic and enjoyable Charriol experience.

We understand that you may inquiries regarding the current recommended retail price of a charriol product. If the product you are interested in is currently available in a Charriol Boutique or on our official website, we can provide you with its current recommmended retail price at on of our Charriol Boutique or authorized retailers. Our knowledgeable staff will be pleased to assist you with the pricing information you require. However, if you are inquiring about the value of a vintage Charriol piece, we regret to inform you that Charriol cannot provide an estimate as it is dependent on the supply and demand withing the watch and jewelry market. The value of vintage pieces can vary significantly and is best assessed by a professional specializing in vintage items. We recommend consulting a specialist who can provide you with an accurate estimate based on their expertise and knowledge of the market.

Alternatively, if you prefer a more personalized approach, we invite you to visit one of our Charriol Boutiques. Our dedicated sales advisers will be delighted to assist you, provide you with mor einformation, and address any specific inquiries you may have regarding the value or pricing of Charriol products.

Thank you for considering Charriol, and we appreciate your understanding of the complexities involved in determining the vlaue of vintage pieces. Should you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team. We are here to help and provide you with the information you need.

Thank you for your interest in charriol, and we look forward to assisting you further.

ADVICE ON CARING FOR YOUR JEWELRY / WATCH

We appreciate your attention to the care an dpreservation of your charriol jewellery. Indeed, certain Charriol pieces require specific precautions to ensure their longevity and avoid any potential damage. We advise you to keep the following guidelines in mind:

  1. Washing hands : It is advisable to remove your Charriol jewellery when washing your hands. This helps to protect the pieces from exposure to water an dpotential contact with soaps or chemicals that may affect their appearance.
  2. Sports Activities : To prevent damage, it is best to remove your charriol jewellery when engaging in sports activities. The movements involved in sports can cause accidental impact or strain on the jewllery, potentially leading to damage or loss.
  3. Beach Environment : It is recommended to avoid wearing your Charriol jewellery when at the beach or in contact with sand, saltwater, or sunscreen. These éléments can be abrasive and corrosive, potentially affecting the integrity and appearance of your jewellery.
  4. Thermal Shock : Extreme temperature changes, such as those experienced in saunas or hot tubs, can be detrimental to certain jewellery pieces. We advise removing your charriol jewellery before engaging in activités that may subject them to severe thermal shock.
  5. Cleaning Products : Harsh or corrosive cleaning products can tarnish or damage your jewellery. It is best to remove your Charriol pieces when using such products to ensure their protection.
  6. Manual Activities : Activities like fardening or engaging in manual work can expose your jewellery to potential damage. It is advisable to remove your charriol pieces before participating in these activities to avoid accidental impact or exposure to éléments that may harm the jewellery.
  7. Make-up and Perfume : Applying make-up or perfume while wearing your charriol jewellery can expose them to chemicals that may affect their appearance. We recommend putting on your as the final step in your beauty routine to minimize exposure to these substances.


To further protect your jewellery, we recommend storing it in ist original case or keeping it separate from other items to prevent scratches or potential damage. For additional care advice, please refer to the « How to Take Care Of My Jewellery » section on our website, where you will find detailed guidelines on maintaining the beauty and longevity of your Charriol pieces.

Thank you for your commmitment to taking care of your Charriol jewellery. Should you have any further questions or require additional guidance, please do not hesitate to contact our customer support team. We are here to assist you and ensure you continued satisfaction with your Charriol jewellery collection.

Preserving the appearance and functionality of your Charriol watch is of utmost importance to us. We would like to provide you with some valuable recommendations to ensure its longevity :

  1. Thermal Shock : Avoid subjecting your watch to sudden extreme temperature changes, such as immersing it in hot or cold water. Thermal shock can affect the delicate components and the overall performance of your timepiece. It is best to remove your watch before exposing it to such conditions.
  2. Vibration: Protect your watch from excessive vibration, as it can impact its accuracy and fuctionality. If you ar eengaged in activities or sports that involve intense vibrations, it is advisable to remove your watch to prevent any potential damage.
  3. Solvents : LKeep your watch away from contact with solvents, chemicals, or abrasive substances. These can cause discoloration, deterioration, or damage to the watch’s materials and finishes. Be cautious when using cleaning agents or applying personal care products to prevent accidental contact with your watch.
  4. Sunlight : Prolonged exposure to direct sunlight can fade the colors of certain watch componeents and deteriorate materials over time. When you are not wearing your watch, store it in a cool dry place away from direct sunlight to preserve its appearance.
  5. Extreme Temperatures : Protect your watch from extreme temperature conditions, such as extreme heat or cold. High temperatures can affect the lubricants inside the movement, leading to potential issues with accuracy and performance. Avoid leaving your watch in places exposed to extreme temperatures for extended periods.
  6. Magnetic Fields : Avoid exposing your watch to strong magnetic fields, as they can interfere with the movement’s accuracy. Keep your watch away from devices or objects that generate magnetic fields, such as speakers, refrigerators, or electronic devices.

By following these recommendations, you can help maintain the optimal appearance and performance of your Charriol watch. Additionally, regular servicing and maintenance by authorized service centers will further ensure its longevity and functionality.

If you have any specific questions or concerns regarding the care and maintenance of your Charriol watch, we recommend reaching out to our customer support team or visiting one of our authorized boutiques. Our knowledgeable staff will be delighted to provide you with personalized advice and assistance.

Thank you for choosing Charriol, and we hope you continue to enjoy your timepiece for years to come.

As each repair request is unique and requires individual assessment, the estimated repair time for your product can only be determined after a physical examination. Once we receive your product at our authorized service center, our skilled technicians will carefully evaluate the repair needs and provide you with an accurate estimate of the repair time. We understand the importance of a timely repair process and strive to complete the repairs as efficiently as possible without compromising the quality of our workmanship. However, it’s essential to consider that the complexity of the repair, availability of spare parts, and workload at the service center may affect the overall turnaround time.

Rest assured, we value your time and will keep you informed throughout the repair process. Our customer support team or the service center will provide you with regular updates regarding the status of your repair and the expected completion time.

If you have any specific concerns or urgent repair requirements, we recommend contact our customer support team or visiting one of our authorized boutiques. They will assist you in expediting the process and addressing any queires you may have.

Thank you for choosing Charriol, and we appreciate your patience and understanding as we work diligently to restore your product to its best condition.

To protect the delicate movement of your Charriol watch and ensure its long-term performance, we advise against wearing it during activities that may subject it to significant shocks and vibrations. While our watches are crafted with exceptional precision and durability, certain sports or activities can potentially impact the accuracy and functionality of the timepiece.


Engaging in high-impact sports or activities that involve repetitive shocks, such as contact sports, weightlifting, or extreme outdoor pursuits, may put undue stress on the watch's movement. These vibrations can potentially disrupt the intricate mechanisms within the timepiece, leading to a loss of accuracy or even damage.


To preserve the optimal performance and longevity of your Charriol watch, we recommend removing it before participating in such activities. This precautionary measure will help protect the intricate components and maintain the precision of your timepiece over time.


We encourage you to enjoy your Charriol watch for its exceptional craftsmanship and elegance in daily wear, social occasions, and less physically demanding activities. By following these guidelines, you can ensure the longevity and reliability of your cherished timepiece.


If you have any specific questions or need further guidance on caring for your Charriol watch, please don't hesitate to contact our customer support team. We are here to assist you and provide the necessary information to help you enjoy your watch for years to come.


Thank you for choosing Charriol, and we wish you many memorable moments with your timepiece.

At Charriol, we prioritize providing accurate timekeeping and ensuring the optimal functioning of our watches. We understand that in today's modern world, exposure to magnetic fields is becoming increasingly common in our daily lives. While our watches are designed to withstand normal magnetic interference, it is important to be aware of the potential effects that strong magnetic fields can have on timekeeping accuracy.


Magnetic fields, such as those generated by magnets found in household items like refrigerators or handbags, as well as electronic devices like televisions, hi-fi equipment, and microwaves, can interfere with the delicate mechanisms inside your watch.

This interference can affect the accuracy of the movement or even cause the watch to stop.
To minimize the impact of magnetic fields on your watch, we recommend taking precautionary measures. Avoid placing your watch in direct contact with strong magnets or keeping it in close proximity to electronic devices known to generate magnetic fields. If you suspect that your watch has been exposed to a strong magnetic field or if you notice any changes in its timekeeping accuracy, we recommend visiting your nearest Charriol Boutique or authorized retailer. Our knowledgeable staff will be pleased to assist you and perform any necessary checks to ensure the optimal performance of your watch.


By being mindful of potential magnetic exposure and taking proactive measures, you can help preserve the accuracy and reliability of your Charriol timepiece. We remain committed to delivering exceptional quality and precision in every watch we create, and we appreciate your continued trust in our brand.


If you have any further questions or require additional assistance, please do not hesitate to reach out to our customer support team. We are here to provide guidance and support to ensure your ongoing satisfaction with your Charriol watch.


Thank you for choosing Charriol, and we wish you many years of enjoyment with your timepiece.
erstand your products or policies.

At Charriol, we want to ensure that your watch remains in optimal condition and functions flawlessly for years to come. When it comes to adjusting the date on your timepiece, it's important to follow certain guidelines to prevent potential damage to the mechanism.


Our watches are equipped with a mechanism that automatically changes the date at a specific time, typically between 9pm and 3am. During this period, the pinions and gears responsible for the date change engage, and any manual adjustment could disrupt their delicate operation.


To safeguard the integrity of your watch's mechanism, we advise against setting the date during this time window. Instead, we recommend adjusting the date outside of this period, preferably during the daytime hours. By doing so, you minimize the risk of inadvertently interfering with the automatic date change mechanism and potentially causing damage to your watch.


Your Charriol timepiece is meticulously crafted to provide precise and reliable timekeeping, and following this guideline ensures that the intricate date-changing mechanism operates smoothly. If you have any concerns or questions about adjusting the date on your watch, we encourage you to consult your nearest Charriol Boutique or authorized retailer. Our knowledgeable staff will be delighted to assist you and provide further guidance to help you enjoy your timepiece to the fullest.


Thank you for choosing Charriol, and we wish you many memorable moments with your watch.

At Charriol, we understand the importance of maintaining optimal performance for your timepiece. The battery life of your Charriol watch can vary depending on the specific model and your usage patterns. As a general guideline, we recommend replacing the battery approximately every 2 years on average.


To ensure the longevity and reliability of your watch, we strongly advise against leaving a discharged battery in your Charriol timepiece for an extended period. A discharged battery can potentially leak and cause damage to the delicate internal components of the watch. Therefore, it is important to have the battery replaced promptly to avoid any potential harm.


Our skilled watchmakers are well-equipped to perform battery replacements as part of routine check-ups. During a routine service, they can efficiently replace the battery, ensuring that your watch continues to function flawlessly.


If you have any concerns about the battery life of your Charriol watch or need assistance with battery replacement, we recommend visiting your nearest Charriol Boutique or authorized retailer. Our expert staff will be pleased to provide you with the necessary guidance and support to maintain the optimal performance of your timepiece.


Thank you for choosing Charriol, and we look forward to serving you in the future.

If you notice that the automatic movement of your Charriol watch is not winding properly, especially on certain days or under specific circumstances, it is recommended to have the power reserve of your watch tested. Insufficient activity or movement may result in inadequate winding, leading to a decreased power reserve.


To address this issue, you can visit a Charriol Boutique or an authorized retailer. Their trained professionals can perform a power reserve test to assess the functionality of your watch's automatic movement. They will be able to provide you with guidance on how to ensure optimal winding conditions and maintain the proper power reserve.


It's important to note that regular wear and movement of the watch on the wrist is usually sufficient to keep the automatic movement properly wound. However, if you experience persistent issues with the power reserve, it is recommended to have it checked by professionals who are knowledgeable about Charriol watches.


For specific instructions or further assistance regarding power reserve issues, it is best to consult with a Charriol Boutique or an authorized retailer. They can provide you with personalized advice based on the specific model of your watch and its movement.

WATCH MAINTENANCE AND REPAIR

If you need to repair your Charriol timepiece, we are here to assist you. To find a Charriol Customer Service center or an authorized retailer near you, we recommend using our convenient "Store Locator" feature available on our website.


By accessing the Store Locator, you can easily search for the nearest Charriol Customer Service center or authorized retailer based on your location. Simply enter your city or postal code, and the Store Locator will provide you with a list of nearby locations, along with their contact details and operating hours.


Our Charriol Customer Service centers and authorized retailers are staffed with knowledgeable professionals who specialize in servicing and repairing Charriol timepieces. They have the expertise and access to genuine Charriol parts to ensure that your watch is repaired with the utmost care and precision.


Should you require any further assistance or have specific inquiries regarding the repair process, please feel free to contact our Customer Service team. They will be more than happy to provide you with the necessary guidance and support.


At Charriol, we strive to maintain the excellence and reliability of our timepieces, and we look forward to assisting you with your repair needs.

Regular maintenance and servicing of your Charriol watch at a Charriol Boutique or an authorized retailer is indeed the best way to ensure its longevity and optimal performance. Over time, watches can be exposed to various factors that can affect their functionality and appearance, and routine servicing helps address these issues.


During the servicing process, skilled watchmakers and technicians will carefully inspect and assess your watch. They will clean the components, lubricate the movement, and perform any necessary adjustments or repairs to ensure that your watch is in proper working condition.

Additionally, they will check for water resistance and conduct thorough tests to verify its accuracy.


Having your watch serviced every three to four years is a general recommendation to maintain its reliability and functionality. However, the specific service interval may vary depending on the model, usage, and environmental factors. Therefore, it is advisable to consult with a professional at a Charriol Boutique or authorized retailer who can provide personalized guidance based on your watch's unique characteristics and your usage patterns.


Regular servicing not only helps prevent potential issues but also allows for the detection and resolution of any hidden problems before they escalate. It can help extend the lifespan of your watch, ensuring that it continues to perform accurately and withstand the demands of daily wear.


By entrusting your watch to the expertise of professionals at Charriol Boutiques or authorized retailers, you can have confidence in the quality of service and the use of genuine Charriol parts. Additionally, servicing your watch at authorized locations helps maintain the warranty and ensures that your timepiece retains its authenticity and value.


Remember, proper care and regular servicing are essential for preserving the longevity and beauty of your Charriol watch, allowing you to enjoy it for many years to come.

Ensuring the water-resistance of your Charriol watch is crucial, especially if you expose it to water or engage in activities that may subject it to moisture. Regular water-resistance checks are recommended to maintain the integrity of your watch and prevent any potential damage caused by water ingress.


Charriol watchmakers and authorized retailers are trained and authorized to perform these checks and maintenance procedures. During a water-resistance check, they will carefully examine the seals, gaskets, and other components responsible for maintaining the watch's water-resistant properties. They may also perform additional tests, such as a pressure test, to verify its resistance to specific depths or water-related activities.


It is essential to follow the recommended water-resistance rating for your specific Charriol watch model. Water-resistance ratings typically indicate the depth to which a watch can be safely submerged and the level of protection it offers against water intrusion. Adhering to these guidelines helps prevent any potential damage to the watch's movement and other internal components.


If you frequently expose your Charriol watch to water, such as during swimming, diving, or water sports, it is particularly important to have its water-resistance checked more frequently, at least once a year or as recommended by Charriol. Additionally, it is advisable to avoid operating the crown or pushers while the watch is submerged or in contact with water to maintain its water-resistance integrity.


By having your Charriol watch's water-resistance checked regularly by authorized professionals, you can ensure that it remains protected against water-related damage and continues to perform reliably in various environments. This practice contributes to the longevity and optimal functionality of your timepiece.


Please note that while Charriol watches are designed to be water-resistant, they are not intended for deep-sea diving or prolonged exposure to high water pressures. It is essential to understand and respect the water-resistance limitations specific to your watch model to avoid any potential issues.

Even if you don't wear your Charriol watch frequently, it is still important to have it serviced regularly. The internal mechanism of a watch consists of intricate components that can experience wear and tear over time, even when the watch is not in use. Therefore, Charriol recommends that you have your watch serviced every three to four years, regardless of how often you wear it.


Regular servicing ensures that your watch remains in optimal working condition and helps prevent potential issues caused by aging or degradation of internal parts. During a service, a qualified watchmaker or authorized service center will carefully disassemble the watch, clean its components, inspect for any signs of wear or damage, and lubricate the movement as necessary. They may also perform additional adjustments and tests to ensure accurate timekeeping and proper functionality.


By adhering to the recommended servicing schedule, you can prolong the lifespan of your Charriol watch and maintain its reliability and performance. Regular maintenance also allows for the detection and resolution of any potential issues before they become more significant problems, reducing the risk of costly repairs or complete movement failure.


It is important to entrust the servicing of your Charriol watch to qualified professionals who have the knowledge, experience, and access to genuine Charriol parts. Charriol Boutiques and authorized service centers are equipped to handle the servicing and maintenance of your timepiece according to the brand's specifications and standards.


By following Charriol's recommended service intervals and entrusting your watch to authorized professionals, you can ensure that it continues to provide accurate timekeeping and maintain its overall condition for years to come.

WARRANTY

With the Charriol Care program, you can enjoy an extended warranty for your Charriol watch. All Charriol watches come with a standard 2-year warranty, and by
registering your watch through the Charriol Care program, you have the opportunity to extend the warranty by an additional 1 year.

To take advantage of the extended warranty, simply visit the Charriol website and
go to the "Charriol Care" section. There, you will find the necessary information and
steps to register your watch. It is important to note that the registration must be done during the original 2-year warranty period to be eligible for the additional 1 year warranty.

By registering your watch and activating the Charriol Care program, you can have peace of mind knowing that your
timepiece is protected for an extended period. The extended warranty offers
coverage against potential manufacturing defects or faults during the specified
warranty period, providing you with added assurance and support for your Charriol watch.

For more detailed information and specific terms and conditions regarding the
Charriol Care program, please refer to the "Charriol Care" section on the Charriol website.

If you have lost your Charriol warranty card but still have the original invoice or purchase receipt from a Charriol boutique or authorized retailer, you can still activate your warranty. The invoice or receipt serves as proof of
purchase and is accepted by Charriol for warranty activation.

To activate your warranty without the physical warranty card, you can contact
Charriol's customer service or visit their official website. Provide them with the necessary details, such as the watch model, serial number (if available), and the information from your invoice or receipt. They will guide you through
the process of activating your warranty and ensure that your timepiece is covered under the manufacturer's warranty terms.

It is important to keep in mind that warranty activation may require specific information from your invoice or receipt, so it's advisable to have the document readily available when contacting Charriol for warranty activation.

For any specific instructions or requirements related to warranty activation without the physical warranty card, it is best to consult directly with
Charriol's customer service or refer to their official website for accurate and up-to-date information.