After-Sales Service
We are here to help you care for your Charriol piece. For servicing, repairs, and product support, please use the options below to reach the right service channel for your region.
For the fastest assistance, we recommend contacting an authorized service center or boutique first. If you cannot find a suitable location, please contact us directly.
To help us assist you faster, please have ready: your model or reference (if available), a short description of the request, and clear photos.
CHARRIOL'S AUTHORIZED
Authorized Service Centers by Region
AUSTRALIA
VENDOME BY APPOINTMENT
CBD, Sydney NSW 2000, Australia
EUROPE
LUXURY BRAND INTERNATIONAL GMBH & CO. KG GmbH & Co. KG
Julius-Moser-Str. 9 75179 Pforzheim, Germany
North America
UNIVERSAL WATCH REPAIR
177 S. Old Woodward Ave., Birmingham, MI 48009, USA
http://www.universalwatch.net/
+1 248 723-5550
SWITZERLAND
SOFTIC GMBH
Zugerstrasse 15, 6330 Cham
Middle East
For after-sales service in the Middle East, please contact via our Shop Locator your national Service Center / After-Sales Request or your nearest authorized boutique.
If you cannot find a suitable location or need help with an Online Order on charriol.com, please contact us directly (see “Contact Support” below).
SOUTH EAST ASIA
For after-sales service in South East Asia, please contact via our Shop Locator your national Service Center / After-Sales Request or your nearest authorized boutique.
If you cannot find a suitable location or need help with an Online Order on charriol.com, please contact us directly (see “Contact Support” below).
Contact Support
If you need help with an Online Order, product information, or after-sales support, please contact us via our contact form:
Return an order?
If you placed an order on charriol.com and would like to request a return, please use our returns portal below and follow the steps.