At Charriol, we strive to provide our customers with the best possible shopping experience. However, we understand that there may be times when you need to return a product. This policy outlines the terms and conditions for returning items and obtaining a refund.

1. Eligibility for Returns

• Products can be returned within 31 days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.
• Certain items, such as custom-made products, or items marked as non-returnable, are not eligible for return. Please review the product description for specific return eligibility.

2. Return Process

• Customers must use our Return Portal to initiate the return process. This portal provides a streamlined way to handle returns efficiently.
• The cost of return shipping, as calculated through our Return Portal, will be deducted from your refund amount.
• Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed with the return.

3. Inspection & Quality Assessment

• Upon receiving the returned product, our Quality Control team will inspect the item to ensure it meets our return criteria.
• If the product is found to be ineligible for return (e.g., used, damaged, or missing parts), we reserve the right to deny the return and ship the product back to you.

4. Refunds

• If the returned product passes our inspection, we will process the refund at our sole discretion. The refund amount will depend on the condition of the returned product.
• Refunds will be issued in the original form of payment or as store credit, based on your preference and the return circumstances.
• Original shipping fees are non-refundable unless the return is due to our error or a defective product.

5. Refund Timeframe

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are typically processed within 7-10 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

6. No Exchanges

• We do not offer exchanges for any products. To maintain efficiency in our shipping process, we only process cancellations and refunds. If you need a different product, please return the original item for a refund and place a new order.

7. Non-Returnable Items

• Certain types of products are exempt from being returned. These include:
  • Personalized Forever™ Bangle and Forever™ Yours Watch
  • Gift cards
  • Personalized or custom-made items
  • Items on sale or clearance

8. Contact Information

• If you have any questions about our Return & Refund Policy, please contact us at:
  • Email: cs@charriol.com

9. Changes to This Policy

• We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. The most current version of the policy will always be available on our website.

 

BLACK FRIDAY

All items sold during our Black Friday sale are final sales. Please note that these items are not eligible for refunds or exchanges.

We encourage you to carefully review your selections before completing your purchase.

If you have any questions about a product, please reach out to our customer service team before the sale begins.

 

Thank you for choosing Charriol. We value your business and are committed to your satisfaction.