Return & Refund Policy

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept return for a refund (to your original payment method).  The cost of return shipment to us will be deducted from the refund.  Refund will only be given for returned merchandise that is in-stock, unused, undamaged, and received within 21 days of the purchase date. The merchandise must be accompanied with the original internal packaging.  The determination of the product condition and acceptability for return is at our sole discretion.

Special order items, custom and personalized pieces, sale items, and items purchased with a promo code are FINAL SALE and may not be returned for any reason.  To confirm if an item is final sale or can be returned for refund please email cs@charriol.com  

All returns of merchandise purchased on this website require prior authorization. Please visit the following link to begin the return process.

  1. Self-Return: You can choose to return the product yourself by sending it to our warehouse at the following address: Charriol LTD - C/O Swiss FM Logistics Via Penate 16 6850 Mendrisio Switzerland Once we receive the merchandise, we will initiate the refund process for your order. Please note that the return fees is at your own charge.
  2. Access to the Return Portal : On the bottom page of the website, click on the button and please follow the steps or click HERE Please note you can return your order FREE within 21 days of your purchase

Returns

Charriol cannot be responsible for return merchandise prior to our receipt. Items returned without authorization and void of pre-paid Return Shipping label will not be eligible for refund applicable to the amount of original purchase.

Please note that merchandise purchased from www.charriol.com may NOT be returned to any physical CHARRIOL boutique or retailer, nor can any merchandise purchased in a CHARRIOL Boutique or from a Charriol retailer be returned to our office in Switzerland.

 

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